Effective Date: 1 January 2026
Last Updated: 1 April 2026
These Terms and Conditions ("Terms") govern your access to and use of Stay Casino's online gaming platform. By creating an account, accessing the Stay Casino login portal, or using any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
In these Terms, the following definitions apply:
You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater, to create an account at Stay Casino. We reserve the right to request proof of age at any time. Failure to provide valid identification may result in account suspension and forfeiture of funds.
Our services are intended for players residing in New Zealand and other permitted jurisdictions. You are responsible for ensuring that online gaming is legal in your location. Stay Casino does not accept players from jurisdictions where online gambling is prohibited by law.
You may only create one account with Stay Casino. Multiple accounts created by the same person will be closed, and any Stay Casino bonus or winnings may be voided. You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your Stay Casino login credentials.
We reserve the right to verify your identity and address before processing withdrawals. You agree to provide all requested documentation within a reasonable timeframe. Accounts that fail verification may be suspended pending receipt of required documents.
All deposits must be made in New Zealand Dollars (NZD) or other accepted currencies. You may only use payment methods registered in your own name. Deposits from third-party payment sources will be declined and may result in account closure.
Stay Casino sets minimum and maximum deposit and withdrawal limits, which may vary by payment method. These limits are displayed in your account settings and during the transaction process. We reserve the right to adjust these limits at our discretion.
Withdrawal requests are processed within a reasonable timeframe, subject to verification requirements. You must use the same payment method for withdrawals as used for deposits, where possible. All withdrawal requests are subject to review for compliance with these Terms and anti-money laundering regulations.
Stay Casino does not charge fees for deposits or withdrawals. However, your payment provider or financial institution may apply their own charges. You are responsible for any such third-party fees.
All Stay Casino bonus offers are subject to specific terms and conditions, including wagering requirements, game restrictions, and expiration dates. These terms are provided with each promotion and must be reviewed before accepting any bonus. Failure to comply with bonus terms may result in forfeiture of the bonus and any associated winnings.
Unless otherwise stated, all bonuses are subject to wagering requirements before withdrawal. The specific wagering requirement for each Stay Casino bonus is stated in the promotion terms. Only eligible games contribute to wagering requirements, and different games may contribute at different rates.
Stay Casino reserves the right to void bonuses and winnings if we determine that a Player has engaged in bonus abuse. This includes, but is not limited to, creating multiple accounts, irregular betting patterns, or any other activity designed to exploit promotional offers.
We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice. Players who have already opted into a promotion before its cancellation will be allowed to complete the promotion under its original terms.
All games at Stay Casino are provided by licensed third-party software providers and operate using certified Random Number Generators (RNG). We do not influence game outcomes, and all results are determined randomly and independently.
In the event of a game malfunction, all affected bets and payouts will be voided. Stay Casino will endeavor to restore your account balance to its pre-malfunction state. We are not liable for losses resulting from technical errors or system failures.
Each game has minimum and maximum betting limits, which are displayed within the game interface. Stay Casino reserves the right to adjust betting limits without prior notice. Players who consistently exceed responsible gaming limits may be subject to account restrictions.
You agree not to engage in any form of cheating, collusion, or fraudulent activity. The use of bots, automated software, or any device designed to manipulate game outcomes is strictly prohibited. Violation of this provision will result in immediate account closure and forfeiture of all funds.
Stay Casino is committed to promoting responsible gaming. Players may request self-exclusion for a specified period by contacting our support team. During the self-exclusion period, you will not be able to access your Stay Casino login or place bets.
You may set daily, weekly, or monthly deposit limits through your account settings. Once set, limits can only be decreased immediately or increased after a cooling-off period. We encourage all players to use these tools to maintain control over their gaming activity.
If you believe you may have a gambling problem, we encourage you to seek help from professional organizations. Stay Casino provides links to support services and can assist with implementing account restrictions or closure.
You may close your account at any time by contacting customer support. Upon closure, any remaining balance will be returned to you, subject to verification and wagering requirement completion. Closed accounts cannot be reopened.
We reserve the right to suspend or close your account if we believe you have violated these Terms, engaged in fraudulent activity, or if required by law. In such cases, we will provide notice and an explanation, where legally permissible. Suspended accounts may be subject to investigation before any withdrawal requests are processed.
Accounts with no login activity for 12 consecutive months will be classified as inactive. Stay Casino may charge a monthly maintenance fee on inactive accounts with a positive balance. You will be notified via email before any fees are applied.
Stay Casino collects and processes personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and storage of your data as described in our Privacy Policy. We implement appropriate security measures to protect your information.
By creating an account, you consent to receive communications from Stay Casino, including promotional emails, SMS messages, and notifications about your account. You may opt out of marketing communications at any time through your account settings.
We do not sell or rent your personal information to third parties. However, we may share your data with payment processors, regulatory authorities, and service providers necessary to operate our platform. All third parties are bound by confidentiality obligations.
All content on the Stay Casino website, including logos, graphics, text, software, and games, is the property of Stay Casino or its licensors. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
The Stay Casino name and logo are registered trademarks. Unauthorized use of our trademarks or branding is strictly prohibited and may result in legal action.
If you have a complaint regarding our services, please contact our customer support team. We will investigate all complaints promptly and provide a response within a reasonable timeframe. All disputes should be raised within 30 days of the incident.
These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms or your use of Stay Casino services shall be subject to the exclusive jurisdiction of the courts of New Zealand.
If a dispute cannot be resolved through our internal complaints process, you may refer the matter to an independent alternative dispute resolution service. Details of approved dispute resolution providers are available upon request.
Stay Casino strives to provide uninterrupted service but does not guarantee that the website will be available at all times. We are not liable for any losses resulting from service interruptions, maintenance, or technical issues beyond our control.
To the maximum extent permitted by law, Stay Casino shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. This includes, but is not limited to, loss of profits, loss of data, or loss of goodwill.
Our total liability to you for any claims arising from these Terms or your use of Stay Casino services shall not exceed the amount deposited into your account during the 12 months preceding the claim.
Stay Casino reserves the right to modify these Terms at any time. Changes will be posted on the website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the modified Terms. Material changes will be communicated via email or account notification.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
These Terms, together with our Privacy Policy and any applicable game rules, constitute the entire agreement between you and Stay Casino. They supersede all prior agreements, representations, and understandings, whether written or oral.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Stay Casino may assign or transfer its rights and obligations to any affiliate or successor entity without restriction.
Failure by Stay Casino to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative.
If you have any questions regarding these Terms and Conditions, please contact our customer support team:
By clicking "I Agree" during registration or by accessing the Stay Casino login portal, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Stay Casino – Play Responsibly, Play with Confidence.
